Delivery/ Return/ Refund Policy



Returns

Our policy lasts 3 days. If 3 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned/exchanged. Perishable goods such as food, flowers, cakes, groceries cannot be returned.



Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.



Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]



Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.



Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: RGT Road, Near Municipal Site Office, Port Blair, Andaman & Nicobar Islands, India 744101.



Gifts (if applicable)

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.



If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.



Shipping

To return your product, you should mail your product to: RGT Road, Near Municipal Site Office, Port Blair, Andaman & Nicobar Islands, India 744101.



You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over ₹1000, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.



Ordering /Delivery

You agree to take particular care when providing us with your details and guarantee that these details are accurate, true, and complete, at the time of ordering. You also warrant that the credit or debit card details that you provide are for your own credit or debit card and that you have sufficient funds to make the payment.



Food Delivery, Goods and Services purchased from this Website or Mobile application are intended for your use only and you warrant that any Goods purchased by you are not for resale, and that you are acting as principal only and not as agent for another party when receiving the Services.



Please note that some of our Goods may be suitable for certain age ranges/people only. Please check the product you are ordering to be suitable for the intended recipient.



When ordering from this Website/Mobile app, you may be required to provide an e-mail address and password. You must ensure that you keep the combination of these details secure and do not provide this information to a third party.



We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Website.



Any order that you place with us is subject to availability, delivery capacity and acceptance by us and the Participating Restaurant. When you place your order online, we will send you an SMS to confirm that we have received your order. This SMS confirmation will be produced automatically so that you have confirmation of your order details. You must inform us immediately if any details are incorrect. The fact that you receive an automatic confirmation does not necessarily mean that either we or the Participating Restaurant will be able to fill your order. Once we have sent the confirmation SMS we will check for availability and delivery capacity with the participating restaurant.



If the ordered Food Delivery and delivery capacity is available, the Participating Restaurant will accept the order and confirm it to andamanfoods.com. If the details of the order are correct, the order for the Food Delivery, Goods or Services will be confirmed by SMS.



The confirmation message will specify delivery details including the approximate delivery time specified by the Participating Restaurant and confirm the price of the Food Delivery, Goods and Services ordered.



If the Food Delivery and/or Goods are not available or if there is no delivery capacity, we will also let you know by either an SMS or a phone call.

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